Nest Doorbell Battery- Stopped powering on

[iballufall24]

Device shutoff this morning on it's own.  If I plug it into the USB to charge it is charging fine - at 70% right now.  But the Google Home App just says device is offline.  I've tried resetting using the pinhole above the USB.  White light flashes briefly and then nothing. 
Pressing the button on the front panel does nothing.  No camera light is active when not plugged in

Tried removing and re-adding to the home app but it fails.

[iballufall24]

Removed from Homeapp and attempting to re-add fails on "Connecting to joining device.  This could take a minute"

[iballufall24]

got past there, but now it won't connect to Wifi.  All my other devices, including google thermostat are on the same network

[ByronP]

Hi iballufall24,

Thank you for reaching out to the community. I understand that you're experiencing trouble connecting your Nest Doorbell Battery to your Google Home app due to your device showing offline and trying to connect again, but it won't connect to your Wi-Fi. I sincerely appreciate the effort to troubleshoot this situation. Don't worry, I'm here to help.

To further assist you, please answer the following questions:

• How far have you gotten in pairing your device?

• What’s the color of the LED status light after resetting?

• How far is the device from the router?

• Are there any devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Please keep me posted.

Regards,

Byron

[iballufall24 · Accepted solution]

fixed it.  for some reason it decided it only liked 2.4ghz band on Wifi.  Nothing changed on the router or with the ISP, so very strange for this to suddenly become an issue

[ByronP]

Hi iballufall24,

Thank you for your prompt response. I'm glad that it's resolved.

Please don't hesitate to reach out to us if you need any further help.

Regards,

Byron